Privacy Statement (EU)

This privacy statement was last updated on 8 April 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://helpmepost.com/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.2 Payments

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.4 Newsletters

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• Social Media accounts

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.8 To be able to offer personalized products and services

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.9 Deliveries

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 24

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

4.Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Login Security
• DKIM, SPF, DMARC and other specific DNS settings
• (START)TLS / SSL / DANE Encryption

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know what personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

G Tech Group by Gianluca Gentile
Via di Gaggia 22, 38086 Giustino (Tn)
Italy
Website: https://helpmepost.com/en
Email: info@helpmepost.com
Phone number: 0465 84 62 45

10. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

Privacy disclaimer

The purpose of this document is to inform the natural person (hereinafter "Interested") regarding the processing of your personal data (hereinafter "Personal data”) collected by the data controller, Gianluca Gentile, Via di Gaggia 22 38086 Giustino (TN), Tax Code GNTGLC91T25F611W, VAT number 12238501006, e-mail address info@helpmepost.com, PEC address gtechgroup@pec.it, telephone 388 5891615 , (right away "Holder”), via and www.helpmepost.com (hereinafter “Application”). Le modifiche e gli aggiornamenti saranno vincolanti non appena pubblicati sull’Applicazione. In caso di mancata accettazione delle modifiche apportate all’Informativa Privacy, l’Interessato è tenuto a cessare l’utilizzo di questa Applicazione e può richiedere al Titolare di cancellare i propri Dati Personali.

Categories of Personal Data processed

1. The Data Controller processes the following types of Personal Data provided voluntarily by the Interested Party:
   • Contact details: name, surname, address, e-mail, telephone, images, authentication credentials, any further information sent by the interested party, etc.
   • Tax and payment data: tax code, VAT number, credit card details, bank account details, etc.
   • Technical data: Personal Data produced by the devices, applications, tools and protocols used, such as, for example, information on the device used, IP addresses, browser type, type of Internet provider (ISP). Such Personal Data may leave traces which, in particular when combined with unique identifiers and other information received from servers, can be used to create profiles of natural persons
   • Application navigation and use data: such as, for example, pages visited, number of clicks, actions performed, duration of sessions, etc.
   • Data relating to the exact location of the interested party: for example, geolocation data that precisely identifies the position of the interested party which can be collected via the satellite network (e.g. GPS) and other means, collected with the consent of the interested party. The interested party can revoke the consent at any time.

Cookies and similar technologies

1. The Application uses cookies, web beacons, unique identifiers and other similar technologies to collect Personal Data of the Interested Party on the pages, links visited and other actions performed when the Interested Party uses the Application. They are stored before being transmitted on the next visit by the interested party. You can view the complete Cookie Policy at the following address: https://helpmepost.com/cookie-policy

Legal basis and purpose of processing

1. The processing of Personal Data is necessary:
   1. for the execution of the contract with the interested party and precisely:
      1. fulfillment of any obligation deriving from the pre-contractual or contractual relationship with the interested party
      2. registration and authentication of the interested party: to allow the interested party to register on the Application, access and be identified also through external platforms
      3. support and contact with the interested party: to respond to the interested party's requests
      4. payment management: to manage payments by credit card, bank transfer or other tools
   2. by legal obligation and precisely:
      1. the fulfillment of any obligation established by current regulations, laws and regulations, in particular, in tax and fiscal matters
   3. on the basis of the legitimate interest of the Data Controller, for:
      1. marketing purposes via email of the owner's products and/or services to directly sell the Owner's products or services using the email provided by the Interested Party in the context of the sale of a product or service similar to the one being sold
      2. management, optimization and monitoring of the technical infrastructure: to identify and resolve any technical problems, to improve the performance of the Application, to manage and organize information in an IT system (e.g. server, database, etc.)
      3. security and anti-fraud: to guarantee the security of the Owner's assets, infrastructures and networks
      4. statistics with anonymous data: to carry out statistical analyzes on aggregate and anonymous data to analyze the behavior of the interested party, to improve the products and/or services provided by the Data Controller and better meet the expectations of the interested party
   4. on the basis of the consent of the interested party, for:
      1. profiling of the interested party for marketing purposes: to provide the interested party with information on the Data Controller's products and/or services through automated processing aimed at collecting personal information with the aim of predicting or evaluating his preferences or behavior
      2. retargeting and remarketing: to reach the interested party who has already visited or shown interest in the products and/or services offered by the Application using their Personal Data with a personalized advertisement. The interested party can opt-out by visiting the page Network Advertising Initiative
      3. marketing purposes of the Owner's products and/or services: to send information or commercial and/or promotional materials, to carry out direct sales activities of the Owner's products and/or services or to carry out market research with automated and traditional methods
      4. marketing purposes of third party products and/or services: to send information or commercial and/or promotional materials from third parties, to carry out direct sales activities or to carry out market research of their products and/or services with automated and traditional methods
      5. detection of the exact position of the interested party: to detect the presence of the interested party, to control access, times and the presence of the interested party in a specific place, etc.

Processing methods and recipients of Personal Data

1.   Il trattamento dei Dati Personali viene effettuato mediante strumenti cartacei e informatici con modalità organizzative e con logiche strettamente correlate alle finalità indicate e mediante l'adozione di adeguate misure di sicurezza. I Dati Personali sono trattati esclusivamente da:
   • persons authorized by the Data Controller of Personal Data who are committed to confidentiality or have an adequate legal obligation of confidentiality;
   • subjects who operate independently as separate data controllers or by subjects designated as data controllers by the Data Controller in order to carry out all the processing activities necessary to pursue the purposes referred to in this information (for example, commercial partners, consultants, IT companies , service providers, hosting providers);
   • subjects or bodies to whom it is mandatory to communicate Personal Data by legal obligation or by order of the authorities.

Place

1. Personal Data will not be subject to any transfer outside the territory of the European Economic Area (EEA).

Fully automated decision-making processes

1. The Data Controller uses fully automated decision-making processes which may produce legal effects for the interested party or significantly affect him and which operate according to these criteria: The customer who subscribes to helpmepost once he has entered the credit card data has a renewal of your automatic subscription which you can always deactivate from your user area.

Personal Data retention period

1. Personal Data will be retained for the period of time necessary to fulfill the purposes for which they were collected, in particular:
   • for purposes relating to the execution of the contract between the Owner and the Interested Party, they will be kept for the entire duration of the contractual relationship and, after termination, for the ordinary limitation period of 10 years. In the case of judicial litigation, for the entire duration of the same, until the deadlines for appeals have been exhausted
   • for purposes relating to the legitimate interest of the Data Controller, will be retained until such interest is fulfilled
   • for the fulfillment of a legal obligation, by order of an authority and for protection in court, they will be kept in compliance with the timescales established by said obligations, regulations and in any case until the limitation period established by the regulations in force has expired
   • for purposes based on the consent of the interested party, they will be kept until the consent is revoked

Rights of the interested party

1. Interested parties can exercise certain rights with reference to the Personal Data processed by the Owner. In particular, the interested party has the right to:
   • be informed about the processing of your Personal Data
   • revoke your consent at any time
   • limit the processing of your Personal Data
   • object to the processing of your Personal Data
   • access your Personal Data
   • verify and request rectification of your Personal Data
   • obtain the limitation of the processing of your Personal Data
   • obtain the deletion of their Personal Data
   • transfer your Personal Data to another owner
   • lodge a complaint with the supervisory authority for the protection of your Personal Data and/or take legal action.

Last update: 01/01/2022

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